Our Commitment

V&A Dundee is committed to providing a safe and supportive environment for all, as part of our mission to enrich lives through design and promote the public’s enjoyment and understanding of art, craft and design. Protecting people or ‘safeguarding’, is everyone’s responsibility.

Purpose

To ensure that any safeguarding concerns are taken seriously, addressed appropriately, and referred to the right authorities where necessary.

What is a Safeguarding Concern?

A safeguarding concern may include:

• A person is or may be at risk of harm, abuse, neglect, or exploitation

• A person is at risk of being radicalised

• A person has harmed another person

• A person’s behaviour presents a serious issue (e.g., criminal offence, serious property damage, or significant reputational risk to the Museum)

How to Raise a Concern

• Call 999 if someone is in immediate danger

• Complete a Reporting Form: Raising a Concern Form or email safeguarding@vandadundee.org

• Speak with a Protecting People Officer (Duty Managers) if unsure

Next Steps

The Protecting People Advisory Group (PPAG) will review all concerns and decide next steps, which may include:

• No further action

• Offering support or informal resolution

• Referring to Dundee Social Work, Dundee Protects, or Police Scotland

Key Contacts

• Police and Emergency Services 999 (or 101 non-emergency)

• Adult Concerns (Monday to Friday, 9.00 – 17.00) First Contact Team 01382 434 019

• Child Concerns (Monday to Friday, 9.00 – 17.00) 01382 307999

• Child and Adult out of hours concerns (17.00 onwards) 01382 307964

Confidentiality and Data Protection Information will be handled in line with GDPR and the Data Protection Act 2018. The welfare of the individual at risk always takes priority.

Review

This policy is effective from September 2025 and will be reviewed annually.